Answered By: Amy Campbell
Last Updated: Aug 09, 2017     Views: 1

If you spend a long time in TigerWeb Self-Service (for class registration, for instance), you may get timed out the next time you click on anything. This can throw you onto a login screen meant for staff only, and if you try too many times to log back in, you’ll be locked out.

If you ever find yourself on a page that says “Banner Self-Service” at the top and it asks for a User ID and PIN (see below), close that page, then return to the TigerWeb login page at and log in there as usual with your TigerID and password.

If you can log into TigerWeb but get a "disabled" error message when you try to access anything in TigerWeb Self-Service (such as class registration or financial aid), you probably locked yourself out of your account. To have your account unlocked, you'll need to submit a Help Request Form.

If you see this page, DO NOT try to log in or you will get locked out.

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