Answered By: Amy Campbell
Last Updated: Feb 12, 2018     Views: 3

Normally, the first time you log into TigerWeb Self Service through the link inside TigerWeb, you'll be asked to reset your access PIN. If you have trouble doing this, below is an alternate way to try. Read carefully!
(We recommend doing this on a regular computer, not a cell phone.)
  1. Log out of TigerWeb.
  2. Go directly to the TigerWeb Self Service login at .
  3. On that page, click on "Enter Secure Area".
  4. To log in:
        UserID is your A-number (must begin with a capital A)
        PIN is initially your 6-digit birthdate (mmddyy).
    If you get a message that your "web access has been disabled," this means your account has a security lock on it after three failed logins. Please submit a Help Request to have it unlocked.
  5. After you log in the first time, it will tell you your "old PIN" (your 6-digit birthdate) has expired and ask you to set up a new PIN.
    Create a new PIN with six numbers you can easily remember. You'll have to enter it twice.
    If you make an error, you'll usually end up back on the UserID login screen.
  6. Next, you might be asked to enter the new PIN you just created and then make up a Security Question and Answer in case you forget your new PIN. Make sure to pick something that won't change, like your father's middle name.
    NOTE: If you aren't asked to create a Security Question and instead you go straight into Self Service, that means you already have a Question in your account. To see it, after you're in Self Service click on Personal Information and then on Change Security Question
After you set up a personal PIN, log back in to TigerWeb with your TigerID username and password, then click on TigerWeb Self Service. You now should be able to go straight into Self Service without entering a PIN.

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