Normally, the first time you log into TigerWeb Self Service (also called Self Service Banner) through the link inside TigerWeb, you'll be asked to reset your "old" access PIN (initially your 6-digit birthdate). If you have trouble doing this, make sure you are entering only six digits for your birthdate in the format mmddyy.
It's also a good idea to refresh your browser before you try to log into Self Service again:
1. First make sure you are fully logged out of TigerWeb. Go to tigerweb.chattanoogastate.edu and click on Log Out if it appears in the top right area of the page.
2. You should also clear your web browser cache (info here) for the longest time period listed and then restart your browser.
3. Now log back into TigerWeb
4. You should next click on the bar that says "Log into Self Service Banner."
If you've already reset your access PIN successfully, you should now get straight into Self Service without being asked for a PIN.
However, if you're asked to reset your "old PIN," that means you still need to set up your personal access PIN.
