Answered By: Amy Campbell
Last Updated: Aug 07, 2015     Views: 30

For log-in issues with TigerWeb and eLearn, please call IT help for faculty and staff at 423-697-3375.

In the meantime, here are some suggestions that may help:

 - If your login fails, try a different browser, such as Firefox, Chrome, Internet Explorer.

 - Try resetting your login password with the TigerID Wizard (located on the TigerWeb login page).

 - Type in all information each time. Don't allow "auto-fill", which may include spaces.

 - Restart your computer. This helps clear the memory and allows system updates to be installed.

 - Make sure you're on a secure (passworded) wifi. Logins often fail if the network or the device isn't secure.

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