Answered By: Andrew James Catalano
Last Updated: Jun 17, 2020     Views: 82

If you were on a page that asks for a User ID and PIN, that means that something in the login process has gone wrong or has gotten confused. If you had just finished setting up your new access PIN, you may have made a typo during the reset, but the system didn't let you know.
The best thing to do in this situation is:
  1. Return to and make sure you're logged out. (Click "Log Out" if it appears at top right).
  2. Clear the cache in your current web browser for the longest time period it offers.    
    (In most Windows browsers, press Ctrl+Shift+Del, select to clear History, Cookies, and Cache, then choose the maximum time period. More info here.)
  3. Next, close your browser, then reopen it and return to TigerWeb and log in.
Now try again to go into Self Service:
• If your previous PIN reset was successful, it should let you straight in to the Main Menu of Self Service.
• If your reset was NOT successful, it will ask you to try again to reset your access PIN. For help with that, please go to this article: Logging in to Self Service

Comments and Suggestions (0)

Please note: Comments do not appear until they have been read by a staff member.

    Related Topics

    Didn't find your answer? Submit a New Question here:

    Your Question
    Please give an e-mail address so we know where to send your answer. We will not share it.
    Your Info
    Fields marked with * are required.