Answered By: Danielle Knowles
Last Updated: Oct 27, 2021     Views: 357

If you were on a page that asks for a User ID and PIN, that means that something in the login process has gone wrong or has gotten confused. If you had just finished setting up your new access PIN, you may have made a typo during the reset, but the system didn't let you know.
 
The best thing to do in this situation is:
  1. Return to https://tigerweb.chattanoogastate.edu/ and make sure you're logged out. (Click "Log Out" if it appears at top right).
  2. Clear the cache in your current web browser for the longest time period it offers.    
    (In most Windows browsers, press Ctrl+Shift+Del, select to clear History, Cookies, and Cache, then choose the maximum time period. More info here.)
  3. Next, close your browser, then reopen it and return to TigerWeb and log in.
Now try again to go into Self Service:
• If your previous PIN reset was successful, it should let you straight in to the Main Menu of Self Service.
• If your reset was NOT successful, it will ask you to try again to reset your access PIN. For help with that, call Enrollment Services at 697-4440.
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