Answered By: Betsy Fronk
Last Updated: Mar 03, 2016     Views: 48

If your streaming video is not playing, here are some suggestions for troubleshooting:

  • See if you can play other videos, such as something in YouTube.
  • Clear your cookies, your cache, or the browsing history of the browser you're using.  For how to do this, go to: How to Clear Your Browser Cache
  • Try a different browser. It's possible that the video you're using does not work well with the browser you're using.

Go to the Streaming Video Resources guide and click on the Video Help tab for more suggestions.

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