There are a few ways to create a hanging indent (shown here in Word 2010):
1. Highlight the paragraph or group of citations where you want to use a hanging indent. In Microsoft Word 2010, click on the "Home" tab, then in the Paragraph section click on the small arrow in the right corner.
In the Paragraph box that opens, select Special: Hanging from the drop down menu.
Click "OK."
2. Try this shortcut: Highlight the citation and click "CTRL T."
3. If all else fails, hit enter at the end of the first line of the citation and type five spaces to make a 0.5" hanging indent on the second (third, fourth, etc.) line.