Answered By: Andrew James Catalano
Last Updated: Oct 06, 2020     Views: 28

Beginning in summer 2020, many web browsers increased the level of security they require from web sites. Until Self Service Banner is upgraded to the higher level of security, you may get a warning from your web browser when you try to access Self Service.

Here's how to get past the warning:


For Google Chrome:  When you see the message "Your connection is not fully secure", click on Advanced (small box at bottom left), and then go a little further down and click on "Proceed to (unsafe)".
You next may need to refresh the browser page (click the circling arrow at top left) to get to Self Service Banner.

For Mozilla Firefox: When you see the message "Secure Connection Failed", click on Enable TLS 1.0 and 1.1, then refresh the page to get to Self Service.

For Safari: When you see the message "This connection is not private", click on Show Details at the bottom of the message, then click on "Visit this website".

NOTE: There is a longer work-around posted in TigerWeb to get past the security warning. It is only for people who use Windows computers with the Google Chrome browser, and it is not necessary if you do the steps for Chrome above.


Going past a security warning is usually not a safe thing to do, but Self Service is as secure as it was before, and soon it will be even more secure.

Here's some info if you'd like to learn more:

Comments and Suggestions (2)

Please note: Comments do not appear until they have been read by a staff member.
  1. To contribute to help students understand more about this issue on their web browser, I would love to suggest an informative article that has all details regarding this 'your connection is not private' error at the following link:
    by Jane Smith on Oct 26, 2020.
  2. I got this issue when accessing, what should I do now?
    by Tim on Jan 23, 2021.

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