Answered By: Andrew James Catalano
Last Updated: Feb 09, 2022     Views: 73

"This website has encountered an unexpected error. Please try again later."

This error normally shows up when including part of your name in the new password.

Create a new password without your name in the password.

These are the complete updated requirements for resetting a campus password:
   •  You may use 8 to 16 characters.
   •  You should include all three of these:
            · lowercase letter
            · uppercase letter
            · number
   •  It isn't required, but if you wish, you may also use certain special characters ;
         however, DO NOT use any of these:   ! @ # $ % ^ & * ( ) _- .
   •  Please do not use any part of your name in your password.

   •  Your new password cannot be the same as any previous password you've used here.


If you continue to experience problems, call Enrollment Services at 423-697-4404.

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