Q. Office - Free version of Office was downloaded from TigerMail (Office 365), but isn't working.

To correctly activate the new copy of Office:

1. Open any Word file (.docx) with your new copy of Office.
2. Windows: Click on File in the top menu, then click on Account (near the bottom of the choices).
   Mac: Click on About Word and check the account email address.
   (Full info for Macs here.)
3. Click on either Enter Product Key or Change Product Key (whichever one shows up under the Office logo).
4. In the pop-up box that appears, select Enter your existing account information instead.
5. In the next box, enter your full TigerMail address. (If you aren't sure of your TigerMail address, open your TigerMail and click on the person icon in the top right corner. It will display your correct email address.)
6. When asked, be sure to specify that this is a work account.
7. If you are asked to enter an account password, you must enter your TigerID (TigerWeb) password.