Frequently Asked Questions
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I need to register for classes, but it says I need an "alternate PIN".
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I was told that using the Schedule Planner in Self Service Banner is the best way to find my ideal schedule and register for classes. Where do I find it and how do I use it?
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I want to receive emergency notifications on my cell phone.
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And when can I see the classes offered? I want to sign up as soon as possible.
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I need to know which textbooks to buy and how much they will cost.
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I'd like to access the Internet on campus, but I'm having trouble.
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Do I have to pay to park? Is there bus service to campus?
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I can't see my online class in eLearn.
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Also known as Degree Works or Degree Audit
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I can't create or save any new documents in Word.
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How do I make a pdf handout from a PowerPoint?
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How can I tell what days my class meets? And what does TNEC mean?
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I have a PowerPoint with lots of pictures, but I can't upload it to my eLearn Dropbox because the file size is too large.
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I'd like to access the Internet on campus, but I'm having trouble.
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I've never checked my campus email before. How do I do that?
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I need to register for classes, but it says I need an "alternate PIN".
These entries were recently added or updated.
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Last Updated: Jun 24, 2025 | Views: 387
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Is the library open on the weekends? How do I find out when the library is open and closed?
Password help
For assistance in resetting your Chatt State account, visit the Technology Help Desk in IMC or call 423-697-3375.
Technology Help Desk hours:
Monday - Thursday, 9 AM–5 PM
Friday, 9 AM–3 PM