Frequently Asked Questions
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I need to register for classes, but it says I need an "alternate PIN".
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I was told that using the Schedule Planner in Self Service Banner is the best way to find my ideal schedule and register for classes. Where do I find it and how do I use it?
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I want to receive emergency notifications on my cell phone.
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And when can I see the classes offered? I want to sign up as soon as possible.
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I need to know which textbooks to buy and how much they will cost.
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I'd like to access the Internet on campus, but I'm having trouble.
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Do I have to pay to park? Is there bus service to campus?
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I can't see my online class in eLearn.
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Also known as Degree Works or Degree Audit
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I can't create or save any new documents in Word.
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How do I make a pdf handout from a PowerPoint?
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How can I tell what days my class meets? And what does TNEC mean?
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I'd like to access the Internet on campus, but I'm having trouble.
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I need to register for classes, but it says I need an "alternate PIN".
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I need to know which textbooks to buy and how much they will cost.
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I've heard you can get Office on a computer, but how?
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I need to see which courses are going to be offered and at what times so that I can get ready to register.
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My Social Security number has a typo.
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How can I tell what days my class meets? And what does TNEC mean?
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I was told that using the Schedule Planner in Self Service Banner is the best way to find my ideal schedule and register for classes. Where do I find it and how do I use it?
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I was able to log in before, but now it won't take my email address and password.
Password help
For assistance in resetting your Chatt State account, visit the Technology Help Desk in IMC or call 423-697-3375.
Technology Help Desk hours:
Monday - Thursday, 9 AM–5 PM
Friday, 9 AM–3 PM